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[Discovery call — Acme Logistics, Tuesday 10:32 AM]

Sarah (Operations Lead): Right now our dispatchers are pulling from three different systems
just to assign a driver to a route. They've got the load board open, the driver
roster in a Google Sheet, and the truck maintenance log in our old fleet system.
By the time they've cross-referenced everything the customer is already calling
to ask where their pickup is.

Mike (CTO): The Google Sheet alone has eaten us alive. Last month a dispatcher
assigned a route to a driver who was already on a 14-hour rest break — DOT
violation, the driver got a citation, we paid it. The fleet system doesn't
know who's available, the load board doesn't know who's certified for hazmat,
and nobody knows who's nearest to the pickup.

Sarah: We need one screen. Show me available drivers, sorted by proximity to
the pickup, with their certifications and hours-of-service status visible.
And it has to flag the rest break thing automatically — we cannot rely on
dispatchers remembering FMCSA rules at 6 PM on a Friday.

Mike: We have about 240 active drivers across four terminals. Peak dispatch
is around 200 assignments a day. Anything slower than 2 seconds to load the
driver list and dispatch starts complaining. And it needs to work on the
dispatchers' existing Windows machines — no Macs, no iPads.

Sarah: Oh, and integration with our TMS — McLeod — is non-negotiable. If a
load doesn't show up in McLeod within 30 seconds of being dispatched, the
billing team's downstream report breaks.